Accessibility

Accessibility Statement
Canadian Co-operative Wool Growers Limited (CCWG)
Last Updated: January 2026

Canadian Co-operative Wool Growers Limited (CCWG) is committed to providing an inclusive, accessible environment for all customers, employees, and stakeholders. We are dedicated to meeting the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and applicable accessibility legislation across Canada.

Our goal is to ensure that people with disabilities are treated with dignity and independence and are able to access our goods, services, facilities, and information without barriers.

In-Store Accessibility

CCWG is committed to providing accessible customer service in all of our retail, warehouse, and office locations.

Assistive Devices
Customers are welcome to use personal assistive devices while accessing our facilities and services. Staff are trained to provide support when requested.

Communication
We will communicate with people with disabilities in ways that take into account their individual needs. If alternative communication methods are required, we will work to provide reasonable accommodations.

Service Animals
Service animals are welcome in all areas of our premises that are open to the public. If it is not readily apparent that an animal is a service animal, documentation may be requested in accordance with applicable legislation.

Support Persons
A person with a disability who is accompanied by a support person is permitted to have that person accompany them on our premises. We will communicate directly with the individual while respecting the support person’s role.

Temporary Service Disruptions
If there is a temporary disruption in facilities or services that people with disabilities rely on, CCWG will provide notice as soon as reasonably possible, including the reason for the disruption and the expected duration.

Staff Training
CCWG provides accessibility training to employees who interact with the public or who are involved in developing policies, practices, and procedures related to service delivery.

Online Accessibility

CCWG is committed to making our website, www.wool.ca, accessible to all users, including individuals with disabilities.

Our website is hosted using Google Sites, and we strive to:

• Use clear, readable fonts and consistent layouts

• Provide alternative text descriptions for images where possible

• Use meaningful headings and structured content for screen readers

• Ensure sufficient colour contrast for readability

• Avoid flashing or distracting elements

• Design pages that are navigable by keyboard
  
  

We recognize that accessibility is an ongoing process. We continue to review and improve our digital content to enhance usability for all visitors.

If you experience difficulty accessing any part of our website, require information in an alternative format, or need assistance completing an online form, we encourage you to contact us so we can provide support.

Feedback and Requests for Accommodation

CCWG welcomes feedback regarding accessibility. We are committed to responding to concerns and working toward continuous improvement.

If you have questions, feedback, or require accommodation, please contact us:

Phone: 613-257-2714
Fax: 613-257-8896
Email: ccwghq@wool.ca

Feedback may be provided in person, by phone, by email, or in writing. Upon request, information can be made available in accessible formats.

Ongoing Commitment

CCWG will continue to identify, prevent, and remove barriers to accessibility and will review this statement periodically to ensure it reflects current practices and legal requirements.

We are committed to creating an inclusive environment where all individuals can access our goods and services with confidence and respect.

Accessible Customer Service Plan