Privacy Policy

Privacy Policy
Canadian Co-operative Wool Growers Limited (CCWG)
Last Updated: January 2026

Canadian Co-operative Wool Growers Limited (CCWG) is committed to protecting the privacy and confidentiality of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws.

1. Information We Collect

CCWG collects personal information only as necessary to provide our goods and services. This may include:

• Name

• Mailing address

• Email address

• Telephone number

• Purchase information

• Account or order details

• Information required under federal livestock identification regulations
  
  

We collect personal information when you:

• Make a purchase

• Request a catalogue

• Contact us

• Submit forms through our website

• Participate in regulatory identification programs
  
  

2. Payment Information

CCWG does not store credit card numbers or payment card information on our website servers.

Payment transactions are processed through secure third-party payment providers. CCWG does not retain full credit card details.

3. Use of Personal Information

We use personal information to:

• Process and fulfill orders

• Provide customer service

• Maintain mailing lists for catalogues and publications

• Comply with legal and regulatory obligations

• Communicate important updates related to our services
  
  

We do not rent, sell, trade, or share customer information with third parties for marketing purposes.

Email addresses voluntarily provided to us are used only for the purpose for which they were given and are not shared.

4. Canadian Sheep Identification Program (CSIP)

Under Canadian law, CCWG is required to collect personal information and purchase information relating to national identification ear tags under the Canadian Sheep Identification Program (CSIP).

This information must be disclosed to:

• The Canadian Cattle Identification Agency (CCIA)

• The Canadian Food Inspection Agency (CFIA)

• The applicable Provincial Sheep Association

This collection and disclosure is required by federal regulation and is not optional when participating in the program.

5. Catalogue and Mailing List

When you request a catalogue, your name and mailing address will automatically be added to our annual paper magazine and catalogue mailing list.

We do not share mailing list information with third parties.

You may request to:

• Be added to the mailing list

• Be removed from the mailing list

• Update your contact information

Requests may be made by contacting us using the information below.

6. Website and Technical Information

Our website (www.wool.ca) is hosted using Google Sites. When you visit our website, certain technical information such as IP address, browser type, and device information may be automatically collected by Google in accordance with their privacy policies.

CCWG does not use this information to personally identify visitors unless required for security or legal reasons.

7. Safeguards

CCWG takes reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Access to personal information is restricted to employees who require it to perform their duties.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or incomplete.

Requests for access or correction may be made using the contact information below.

9. Retention

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.

10. Changes to This Policy

CCWG may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy, wish to update your information, or would like to be added to or removed from our mailing list, please contact:

Canadian Co-operative Wool Growers Limited
Box 130
142 Franktown Road
Carleton Place, ON K7C 3P3
Canada

Email: ccwghq@wool.ca
Phone: 613-257-2714 ext 4
Fax: 613-257-8896

Business Hours:
Monday to Friday
8:00 AM to 4:00 PM EST